KEEP AND GROW YOUR CUSTOMERS Owner’s Manual works with your customer-facing teams to help them transfer their product knowledge, problem-solving skills, and relationship-building skills into customer renewals and expansions. Is your team reluctant to sell? Owner's Manual can help. [...]
Instead of writing this week, I'd like to share Shenequa Golding's Medium post: Maintaining Professionalism In The Age of Black Death Is….A Lot. Here's [...]
Right now there are so many unknowns amidst the global pandemic. This worldwide uncertainty about the future naturally leads customers to be less confident in [...]
Last week I introduced an approach for recovering from a frustrating customer conversation, based on an exercise shared in the book Conscious Business: How to [...]
Frustrating customer conversations are unavoidable. No matter how great your product, your delivery, and your guidance, you’re still bound to encounter a customer who [...]
When hosting sales workshops for reluctant sellers, I commonly use an introductory exercise to help participants reframe their perception of sales by sharing their own [...]
Last week I wrote an article that addressed how to separate helpful from unhelpful advice during unprecedented circumstances. This week I’d like to address [...]
My inbox and LinkedIn feed are flooded with advice on how to succeed in business amidst the pandemic. Personally, I’m not finding much of [...]
A previous Owner’s Manual article discussed the general benefits of video calls over audio-only calls. But now that we’re all conducting video calls [...]