KEEP AND GROW YOUR CUSTOMERS Owner’s Manual works with your customer-facing teams to help them transfer their product knowledge, problem-solving skills, and relationship-building skills into customer renewals and expansions. Is your team reluctant to sell? Owner's Manual can help. [...]
A previous Owner’s Manual article discussed the general benefits of video calls over audio-only calls. But now that we’re all conducting video calls [...]
You’re not going to close all of your sales opportunities.This is a particularly difficult reality if you’re a reluctant seller. It’s [...]
On your next customer call, try joining over a video conference instead of just a phone call—and most importantly, make sure your camera is [...]
Enterprise purchases involve several stakeholders. They may not all be decision makers, but all of the stakeholders are able to influence the decision makers. Sometimes, [...]
Have you ever suddenly realized that you’re in a sales conversation? I don’t mean suddenly realizing that you’re being sold to (we’ [...]
Have you ever had a prospective customer come to you with a specific solution already in mind? Perhaps they’ve looked at your company’s [...]
Customer Success Representatives (CSRs), and any member of a post-sales team, are often reluctant to sell. CSRs may assume that attempting to gain more business [...]
Last week, I met with Emily Mercurio, CEO and Co-Founder of CivicMapper, a geospatial information services and technology company. Emily shared a great story that [...]
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